ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE:

By placing an order through the Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

Also, from the moment you place the order, after checking the boxes provided on the purchase form, you accept and agree to comply with these General Conditions of Sale.

Question PERSONAL DATA:
AnswerThe information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy included in this Web Site. By using this Website you declare that the information and data provided are truthful, accurate and correspond to reality.
Question PRICES:
AnswerAll prices can be displayed in Euros. Prices will be those published on the Website at the time you place your order.
All prices include Value Added Tax (VAT) in accordance with current legislation, however, depending on the shipping territory, costs and taxes related to shipping and order processing are excluded, which, if applicable, will be informed and added to the final price.
Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation.
Question PURCHASE PROCESS:
Answer

  1. Start of the purchase process:
    To make the purchase you just have to choose the products you want from those offered on the web and add them to the shopping cart.
  2. Formalization of the purchase:
    Once you have added all the products you want to the cart, you will be able to view the cart and check all the products added. The second step to complete the order will be to register by entering your data in the registration form to create a profile that allows us to ship and invoice the products. For this purpose, you will need to provide, among others, the following information: your name or company name, address, telephone number and e-mail address, which must be true and accurate in all cases.
    Once you have entered the data in the registration form you must read and accept our “Privacy Policy”, you can voluntarily and free of charge create an account and/or register on our list for the sending of commercial communications such as: exclusive offers, invitations, notifications and sweepstakes.
    You must then select the delivery method, read and accept our “Website Terms and Conditions” and these “General Terms and Conditions of Sale”. After selecting the shipping method, check that the products added are correct and choose one of the payment options. As soon as you have proceeded with the payment, you will be informed of all the details of your order (including an order number [the “Order No.”]). Please note that the Order No. is provided for reference purposes only and in no way constitutes confirmation by AVANI THE LABEL I.K.E (“AVANI”) of acceptance of the order.
  3. Order Confirmation:
    In the event that AVANI accepts your order and after having verified the availability of the product ordered, as well as the payment made, it will notify you by sending an order confirmation (the “Order Confirmation”). Such Order Confirmation will be sent by e-mail and will be effective as of the date of shipment.

Question METHODS OF PAYMENT:
AnswerThe following methods of payment are accepted:


  1.  CREDIT OR DEBIT CARD

The seller, AVANI, does not process or store any credit card information. All credit card transactions are performed in Eurobank’s secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.

  1. CASH ON DELIVERY

Paying cash on delivery has a charge of 1,50 euro and is available only in Greece. Payment will be collected at the time of delivery by the driver. Please ensure that someone will be present to sign and pay for the delivery.

  1. BANK TRANSFER

Bank transfer to the bank account provided by AVANI in the event that the customer does not have a credit card or has problems placing the order on the payment gateway.

In this case, the customer must send the bank transfer receipt and wait for the corresponding amount to arrive at the bank account provided by AVANI. After having received the corresponding payment, AVANI will proceed to issue and send the invoice to the customer. The invoice will be sent once the order is fully paid. The payment of your order by Bank Transfer is easy and secure. Remember to indicate the “Order No.” in the subject of the bank transfer. The absence of this reference could cause delays. Due to the delay time of bank transfers, we cannot avoid the possibility of running out of the ordered product while waiting for the payment. The order can only be reserved as soon as we receive confirmation of receipt of payment from our bank.

Question BILLING:
AnswerYou expressly authorize AVANI to issue the invoice in electronic format, it will be sent to you in digital format upon request and will be sent in Greek. However, you may at any time communicate your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in this format. The electronic invoice will be stored in our servers for 5 years, counted from the moment it was sent to you by e-mail. This way you will be able to request it, for example in case of loss, through our customer service .
Question SHIPPING POLICY
Answer

SHIPPING TO GREECE

We offer free shipping on orders above 60,00 euro within Greece. Shipping cost for all orders below 60,00 euro is 5,00euro per order. Most orders ship out within 1-2 working days of ordering pending credit verification. We are working with ACS Courier. Once your order has been shipped, we estimate delivery within 1-3 business days of its ship date, depending on your exact location.

Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or national holidays.

Question INTERNATIONAL SHIPPING:
AnswerUnfortunately, we do not offer international shipping yet.
Question ORDER CANCELLATION/ MODIFICATION:
AnswerFor any order cancellation/modification of your order, or change of address or payment, you may contact us via email at info@avanithelabel.com. This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.

Question RETURN POLICY
AnswerIf for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.

The seller, Avani, reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Question PRODUCT/ SIZE EXCHANGE:
AnswerItems can be exchanged for a different product, subject to stock availability.
Question REFUND:
AnswerRefunds will be processed as soon as returned items have been checked and accepted and will be completed approximately within 8-10 business days. Refunds will be processed via bank transfer.
Question RETURN FEES:
AnswerReturns have a fee of 5,00 euro if made with our partner company (ACS Courier).

Important notice: We do not accept returns sent with Hellenic Post (ELTA), because items are often lost or seriously delayed.

Once we receive and accept your returned package, you will receive an email confirming your exchange, subject to availability of the desired item, store credit or refund.

Question RETURN INSTRUCTIONS:
AnswerIf for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to:

  1. Pack the products you wish to return
  2. Fill out the return form (on the back side of the receipt) and include it in your parcel.

Ship the parcel to the following address:

ADDRESS:

AVANI THE LABEL I.KE.

Epimenidou str. 30, Heraklion, 71202, Greece

Phone: +30 2810 336000